Service
Horizon provides unparalleled service and support.
Call us on 01782 644 900 (option 2).
Horizon provides unparalleled service and support - looking after our customers is of paramount importance to us. We offer expert support and a UK-wide engineer network. This is backed up by a Lifetime Frame & Motor warranty, and 3 years parts and labour warranties on all our 2011 home products.
Dedicated Customer Service Team
Should you ever have any questions regarding your Horizon product, our team are only an email or phone call away. We have a dedicated support centre and network of Horizon professionals trained on all aspects of our products and services.
The best warranties in the business
All 2012 home products feature outstanding warranties*:
- Lifetime warranty on frames
- Lifetime warranty on motors (Treadmills)
- Lifetime warranty on magnetic brakes (Ellipticals/Bikes)
- 5 years parts
- 3 years labour
Warranty for the Delos Pro / Delos:
- 2 years frame and brake
- 2 years parts and labour
Warranty for the Colima Pro II / Colima / S3 Plus:
- 2 years frame and brake
- 2 years parts and labour
Warranty for the Oxford IV Air Rower:
- Lifetime frame
- 5 years parts
- 3 years labour
- 1 year light commercial
Warranty for Merit Vibration Plates:
- 2 years parts and labour
* Excluding Delos Pro / Delos / Colima Pro II / Colima II / S3 Plus
